5 Best Shared Inbox Software for Collaborative Email in 2024
Best Email Clients For Collaborative Emails
18th Aug, 2024
Here's our list of the best email applications for collaborative emails and better communication amongst teams and clients inside one email client. All the following apps support collaborative communication with special features and abilities.
Sharing inbox software is a great way to unify you and your team and bring together communication. Externally, this can help a wide range of situations, including internal documents, communication, and making the customer feel really special.
It also allows your team to collaborate on projects much better. There are various software options that can help with that, and we’ve picked out a few that can help you manage it in a more effective way.
Best Shared Inbox Software for 2024
- Front - Great for customer operations and delivering service
- Missive - Email and chat application in one for a fun way to collaborate
- Help Scout - A more powerful shared inbox with help center builder & chatbot
- Rooftop - A shared email inbox for those who want an all-round tool
- Keeping - A Gmail shared inbox for those who don't want to leave Google
Let's explore all these tools in more detail below:
What we looked for?
Here's what we looked for when we picked these options:
Features | Reasoning |
|---|---|
Reliable | All of these tools have good ratings and customer feedback in action |
Layers | Doesn't just come with the basic team inboxes and has more features inside |
Updates | Always releasing updates to fine-tune their experience with things like AI |
1. Front
Popular with Customer Support
Is Front a good shared inbox software?
The first on our list is Front, which has been around for some time.
It is an all-in-one email software that allows you to manage your inbox as a team. This can include the likes of SMS, live chat, Twitter, and much more, operating as an email, chat, SMS, CRM, voice, and more than 80 other integrations inside of one platform in an attempt to make this software easily accessible for everyone on the team.
This can range from managing an email that comes in and being able to send it to the right person, centralizing all channels as a team, and assigning clear ownership, which is really helpful when you’re getting started. It’s a great way to interact with customers, allowing you to collaborate and leave context together, as well as share a draft before others send them. There are also great ways to set up workflows with the integrations to better improve visibility and improve team performance as they collaborate together.
According to the website, there are over 8,500 people that use it, and a wide variety of different software that you can integrate with it, like Instagram, Twilio, and many more, that can help you to bring all of those communication threads into one location. This is more of a customer email ticketing experience and can help you and your team to collaborate better and unify them all in one location as well as to make sure that the CRM side of things is managed and you keep your customers happy over time.
You can plug in a wide variety of accounts, and it’s more of a team experience, but you can use it as an individual. There were over 3000 businesses using Front overall, and it very simply allows you to assign tasks inside of your email and collaborate on upcoming emails that are from a wide variety of sites.
2. Missive
Is Missive a good shared inbox software?
Missive inbox and chat applications are more towards an email experience that you traditionally know and love with Outlook and Gmail.
You can plug in a wide variety of accounts, and it’s more of a team experience, but you can use it individually. Over 3,000 businesses were using Missive overall, and it very simply allows you to assign tasks inside of your email and collaborate on upcoming emails from a wide variety of sites. Missive is one of the best email apps for Mac.
You can collect a wide variety of integrations and even connect existing integrations like ClickUp, HubSpot, Salesforce, and more to make sure that you’re not missing anything as you go. But launching this application is known as a good way for teams to organize all communication in one location and assign it to other people while still managing your own inbox. There’s a huge amount of capability and customizability inside of the more intricate account setups, including integrations that make you and your team a lot faster with the tools that really matter to you.
They’ve recently added some newer AI integration with OpenAI, allowing it to set up the AI integration and use some of your account to be able to utilize the API to set up things like prompts and also key variables for communicating with people internally and externally.
3. Help Scout
Is Help Scout a good shared inbox software?
Help Scout seems to be one of the more fuller resources on the market. It seems to be a unified platform for managing all of your communication internally and externally.
This is great for being able to capture any emails that come through your chat button on your website all the way to the knowledge base that can be built for you as information comes into the system.
This makes it almost like the perfect way to create documents and resources so that your team and the people that are learning about your product know everything in one location. The application is really well designed and allows you to use it for the likes of customer support as well, helping you with a really clean inbox as well as a help desk that provides real-time support that directly correlates to the shared inboxes inside so that you can see real-time messages come up and respond to them effectively.
This one’s probably one of the best options on the market as a great way to have social channels connected and comes with integration as well as an API setup.
4. Rooftop
Is Rooftop a good shared inbox software?
Rooftop is a shared email management tool, and it wants to help you and your team collaborate in one location with the goal of reducing email overload and collaborating efficiently on the things that you’re working on.
You can set up things like automated workflows as well as drafting responses together and seeing business KPIs straight from your inbox as you open your day. Obviously, a lot of people like to see that email, so obviously they’re tying in the KPI elements to that. This application has a mission to transform your inbox into a uniform experience, allowing you to see all of your inboxes in one location, categorize messages, and streamline your work to other people that might be more suitable, as well as scaling prices more effectively by creating templates and much more.
In comparison with something like Help Scout, it’s a little less detailed when it comes to the additional widgets and capabilities that it can do, but still offering.
5. Keeping
Is Keeping a good shared inbox software?
Keeping is a way for you to streamline your team inbox for Gmail, and it works directly with your Google Workspace or Gmail account to help you and your team collaborate on your existing platform inside of G Suite.
This is perfect for those who are already embedded inside of Google and don’t really want to move inboxes, allowing you to collaborate with shared notes, stop duplication of work with collision detection, and also assign, prioritize, and track emails as you go. A lot of people like it because it allows you to improve team efficiency without changing applications or learning new software, and apparently 2,000 team members are using this worldwide.
Largely, this is one of the more cost-effective options, and a much lower price, for example, the $20 per user per month, gives you unlimited mailboxes and max agents as well, but that’s per user per month for an organization plan. You can share templates with other team members, and Keeping seems like a really good option if you’re exploring Gmail and you don’t want to leave it.
Which Shall I Go With?
Let's help you pick the best shared inbox software in more detail:
Best All Round Shared Inbox Software
Probably the most all-round tool is Front, but the Help Scout option is great for more in-depth team inbox collaboration and better all-in-one use cases.
Best Gmail Shared Inbox
Keeping is one of the best solutions for managing Gmail team inboxes on top of the existing software that people use for Gmail and Google Workspace email inbox.
Explore more tools in the email space:
Explore More Productivity Apps & Software
From trending reads, trending tools and beyond
Choose from hundreds of productivity tools
View AllWeekly Roundup: Explore People's Productivity Tools
Become a reader to our newsletter exploring what productivity apps people use on a daily basis to get things done